– Need Help? Whether it's for a billing update, you need to cancel your membership, or just for general guidance we'd love to hear from you! Email us at firstname.lastname@example.org
For subscription-based products, you must self-initiate a cancellation or email us for manual help. Company must receive a written cancellation request from Customer via email to MemberSupport@MelaninMoney.com within 24 hours of his/her upcoming payment collection date. Or Customer must self-initiate a cancellation no later than the day of payment collection date.
Company reserves the right to take 24-48 business hours to process cancellation requests, excluding weekends and holidays. Under the circumstance that the Customer was charged their subscription fee after requesting a cancellation, the Customer understands that the Company will process a refund for that fee within 24-48 business hours, excluding weekends and holidays.